Write emails and documents that are read, understood, and acted on

We are overwhelmed with information today—in both our personal and business lives. Sometimes it's better to get straight to the point, in a way that doesn’t waste your reader’s time yet doesn't-compromise your professionalism either. This course teaches you how to use plain language to address your reader’s needs.

What do they really need to know? What do you want them to do? We’ll teach you how to think about your reader’s purpose and to write for them so they get the message and your writing does its job.

Topics covered include:

• Understanding state-specific literacy

• Organizing your content

• Writing short sentences and paragraphs

• Choosing your words wisely

• Formatting appropriately

• Using bulleted lists the right way

Objectives. You will be able to:

• Define plain language and describe why you should write in plain language

• Describe your reader’s needs, considering state-specific literacy

• Organize your content in a way that makes it likely to be read, understood, and acted on

• Write shorter sentences and paragraphs to serve your reader’s needs

• Choose words wisely for both readability, consistency, and relevance to your audience

• Format your content appropriately to emphasize important points

• Use bulleted lists the right way

By the end of this course, you will be able to use plain writing techniques to communicate more effectively