This video course taught by R. Craig Hogan, PhD, director of the Business Writing Center, teaches the best practices business writers are using today that result in clear, effective business e-mail. Quality email communicates clearly to readers and impresses readers with the writer's ability to organize and convey messages. The course teaches email writing etiquette, best practices for writing business email, how to plan and organize emails, how to write clear sentences and words, and how to apply these skills to specific types of emails: response emails, request emails, emails describing business problems, and compelling persuasive emails.