Customer retention is critical for the success of any organisation, either in the private or public sector. If you don’t give your customers reason to stay, your competitors will give them reason to leave.

Customer retention is in essence a very integral part of any business. All business must be able to create and keep customers. In the business world, it is the customers that influence success or failure.

Today, companies must listen more to customers and must mould operations to answer each client’s requirements to retain customers.

Companies must invest energies in making customers realise that they are vital to its survival, and are appreciated for the business they bring.

Employees must also possess good interpersonal skills and imbibe robust work ethics for customer retention to thrive in any organisation.

This programme is aimed at ensuring that your organisation equips your employees with skills that will empower them while achieving more profit for your organisation in the long run.

Training Outline.

Discover how to retain customers in difficult times.

Master the KPIs in customer retention.

Learn the impact of employee retention on customer retention.

üUnderstand the relevance of the SKG Factor.

Learn the importance of customer dialogue and positioning.

Understand the how to get repeat customers and the stages of customer retention.

Discover how interpersonal skills and work ethics can escalate customer retention.

Learn the robust strategies for handling customer complaints and service recovery.

Objective of Training.

To build a competitive edge

To energise employees.

To increase market share and enhance profit.

To adopt best practices strategies for your organisation.