This Working with Difficult People training class teaches students to recognize and address situations with co-workers, staff, and supervisors that result from problematic behavior. Students will be introduced to strategies that proactively set the stage for a problem-free work environment and minimize the negative impact of difficult behaviors. Students will discover tools and techniques that promote realistic expectations, maintain a peaceful working environment, encourage constructive feedback, and help resolve conflict when it arises.

Class Goals

• Explain the role of personality in the workplace.
• Explain the impact of difficult personalities.
• Illustrate the communication process.
• Describe the effects of broken communication.
• Apply constructive feedback and conflict resolution skills in a variety of situations.
• Formulate a set of proactive boundaries and consequences for given workplace situations.
• Learn methods for handling conflict when it occurs.