These days chatbots are the talk of the town. In Facebook Messenger, you'll see them in abundance. What may be the reason behind this unexpected surge in chatbots? How did they become so popular? What are the benefits of using them?These are real questions to ponder about.
Chatbots strive to assist and scale company teams in their customer relationships. Doing that lets companies save a lot of time, which is why this approach is being embraced by top business owners. Also, provided that such bots can be put in locations such as Facebook Messenger, Slack, Telegram, SMS, or your own website, the typical digital marketer has the ability to reach a wider audience. These chatbots that we are talking about are in fact - virtual personal assistants in other words.
Chatbots may seem like a revolutionary idea, but according to figures from the Global Web Index, 75 percent of internet users follow one or more messaging systems. Although data tells us that every person uses an average of 24 apps a month, 80 percent of the time in just 5 applications. This means you can hardly fire ahead of an app, but with one of these channels, you do have strong odds of combining your chatbot.
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