Exam questions and answers cover all the topics required to ace the exam.

Topics covered

• Mobile devices,

• Networking technology,

• Hardware,

• Virtualization,

• Cloud computing,

• Network troubleshooting.

• Demonstrate baseline security skills for IT support professionals

• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software

• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting

• Support basic IT infrastructure and networking

• Configure and support PC, mobile and IoT device hardware

• Implement basic data backup and recovery methods and apply data storage and management best practices