Whether you’re brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam.
This course is packed with over 11 hours of content, a workbook, AND a practice exam based on the System Administrator exam. This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.
After completing this course you should be able to:
Create new users, groups, and roles
Manage users and access
Configure and customize lists and forms
Create new applications on the NOW platform
Leverage events and notifications
Work with importing data through import sets
Build custom reports
Understand when to use UI policies, UI actions, business rules, script includes, and data policies
Bonus Material: This course also offers a bonus module on how to build your very own application in ServiceNow!
FAQs
Q: What version of ServiceNow does this cover?
A: This course has been updated for the Paris release and was originally recorded on the Kingston release.
Q: Can I follow along with my own instance?
A: Yes! I provide instructions on how you can obtain your very own personal developer instance
Features
Topics Covered
The user interface
Customizations including UI policies, UI actions, business rules, script includes, data policies
Client-side versus server-side customizations
Update sets
Table administration & relationships
Field types & reference fields
Users, groups, & roles
Access controls
Impersonating users
LDAP & SSO
Incident Management
Problem Management
Change Management
Configuration Management
Service-Level Agreements
Service Catalog Management
Knowledge Management
Service Portal
System properties
System diagnostics
Events & notifications
Workflows
Import sets
Reporting
Custom application development
