If you have decided to take on the ServiceNow CIS ‑ Customer Service Management exam you should consider going through the course materials as it will significantly increase your chances to pass the exam.

This course is composed out of:

• 120 Multiple Choice Questions, Single Choice, True or False with detailed explanations for each answer.

• This course has been carefully designed so that it follows the real exam blueprint.

Introduction The ServiceNow Certified Implementation Specialist – Customer Service Management

Exam Specification:

Defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become CIS-CSM certified.

Exam Purpose:

The Certified Implementation Specialist – Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.

Exam Audience:

The Certified Implementation Specialist – Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

Exam Preparation:

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Prerequisite ServiceNow Training Path ServiceNow

Requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Customer Service Management exam. Information provided in the following ServiceNow training