ServiceNow Micro-Certification – Service Portal

Introduction

The ServiceNow Service Portal Micro-Certification Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become ServiceNow Service Portal certified.

Exam Purpose

The Service Portal Micro-Certification certifies that a successful candidate has the skills and essential knowledge to configure, customize, and extend components to create a Service Portal.

Exam Audience

The ServiceNow Service Portal Micro-Certification exam is available to ServiceNow customers, partners, and employees

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Prerequisite ServiceNow

Training Path ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Service Portal Micro-Certification exam. Information provided in the following ServiceNow training course(s) contain source material for the exam.

.• Service Portal Fundamentals - available in nowlearning

*Upon completion, the candidate will be able to register for the Service Portal Micro-Certification exam.

Recommended Knowledge & Education ServiceNow

recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.

• ServiceNow Fundamentals or ServiceNow Fundamentals (on-demand)

Exam Scope

Exam Topics Percent of Exam

Service Portal Overview 10%

Creating a Service Portal 20%

Themes, Headers, and Menus 15%

Pages and Widgets 25%

Search Sources 15%

Service Portal Functionalities 15%