Exam Purpose

Prepare for the ServiceNow Certified Application Specialist - Performance Analytics (CAS-PA) exam with the most comprehensive set of practice questions with detailed explained answers, images, screenshots and reference links provided in different ServiceNow releases, including Quebec and Rome.

The CAS-PA exam certifies that you have the skills and essential knowledge to perform the configuration, implementation, and maintenance of a ServiceNow Performance Analytics solution.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. This course should not be considered official study or exam materials and should only be used to practice for the actual mainline exam.

Practice Test Focus

1. Rome release

2. Quebec release

3. more to be added by each release

Exam Scope

Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.

The following list shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of the exam content.

Architecture and Deployment (10%)

• List the Performance Analytics solution components

• Define Deployment Tasks and Sequence

• Identify Common Use Cases

• Recognise Personas and Stakeholders

Configure Indicators and Indicator Sources (26%)

• Configure Source Conditions and Facts Tables

• Distinguish between Indicator Types

• Define Indicator Configuration Properties

• Create Aggregation Scripts

Configure Breakdowns and Breakdown Sources (22%)

• Configure Breakdown Sources

• Perform Breakdown Mappings

• Create Breakdown Matrix and apply Exclusions

• Create Scripts for Scripted Breakdown Mappings

• Configure Bucket Groups

Data Collection (12%)

• o Define the Data Collection Process Flow

• o Configure Collection Configuration Properties

• o Fine-Tune and Troubleshoot Collection

Data Visualisation (23%)

• Build Performance Analytics Widgets

• Configure and apply Interactive Filters

• Choose the Appropriate Visualisation

• Create Dashboards and Manage Access

• Manage Dashboard Performance

Administration and Solutions (7%)

• Manage Configurations using the Admin Console

• Accelerate deployment with Content Packs

• Perform Diagnostics and Troubleshooting

• Configure Spotlight

Question Formats and Responses

• Multiple Choice (single answer):

There are at least four possible responses for each multiple-choice question on the exam. You should review the response options and select the one response that most accurately answers the question.

• Multiple Select (select all that apply):

There are at least four possible responses for each multiple-select question on the exam. You should review the response options and choose all responses that accurately answer the question. The question will state how many responses should be selected.