Short Description

ServiceNow certified individuals are required to make sure they stay current with the latest and greatest features and functionality in a timely manner.

The ServiceNow ITSM San Diego Delta exam certifies that a participant has successfully understood the new features offered in the latest ServiceNow Release from the developer point of view, and how these interact with existing functionality. The ServiceNow ITSM Delta exam is only available to currently certified individuals within 15 days after the general availability date of the San Diego release.

Participants in the program will then have 90 days from the release of the Delta exam to successfully pass it in order to keep their credential current and active. If you fail to pass this Delta exam in 90 days, your certification will expire.

Exam

ServiceNow ITSM Delta exam is a non-proctored, timed exam consisting of approximately (10) questions or less. The Delta exam is designed to test on the specific topic area of the certification in three main areas:

• New features and functionality

• Updated or changed features and functionality

• Deprecated features

Once the exam starts, you will have 30 minutes to complete it.

Source Materials

Delta exam questions are based on the San Diego Release Notes and product documentation that describe the updates to products and features for this release.

Question Formats and Responses

• Multiple Choice (single answer):

  For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.

• Multiple Select (select all that apply):

  For each multiple select question on the exam, there are at least four possible responses. You should review the response options and select all responses that accurately answer the question. The question will state how many responses should be selected.