The ServiceNow Certified System Administrator Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become a ServiceNow Certified System Administrator.

The ServiceNow System Administrator Certification demonstrates that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system. Successfully passing the Certification exam also establishes a set of skills necessary to continue in the ServiceNow Certification paths. It is a prerequisite for advanced courses.

ServiceNow requires the completion of the ServiceNow Fundamentals training course in preparation for the Certified System Administrator exam. Information provided in the ServiceNow fundamentals training course contains source material for the exam. In addition to this, the following is recommended:

• Industry experience with database concepts and system management.

• System administrator role and/or access to ServiceNow administrative applications and modules.

• Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful.

• Three (3) to six (6) months experience using and/or maintaining a ServiceNow instance

This practice exam includes a question bank of questions and answers from the ServiceNow Fundamentals training course, as well as relevant Delta exams, that covers the following learning domains:

• User Interface & Navigation

• Lists and Filters

• Forms and Templates

• Branding

• Task Management

• Notifications

• Reporting

• Data Schema

• Application/Access Control

• CMDB

• Import Sets

• Knowledge Management

• Service Catalog

• Flow Designer

• Scripting

• Migration and Integration

• Development