Exam Purpose
Prepare for the ServiceNow Certified System Administrator (CSA) exam with the most comprehensive set of practice questions with detailed explained answers, images, screenshots and reference links, provided in different ServiceNow releases, including Paris, Quebec, and Rome.
The CSA exam certifies that you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implementation, and maintenance.
Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. This course should not be considered the official study or exam materials and should only be used to practice for the actual mainline exam.
Practice Test Focus
Test 1: Rome release
Test 2: Quebec release
Test 3:Paris release
Exam Scope
User Interface & Navigation (20%)
ServiceNow Overview
Lists and Filters
Forms and Templates
Branding
Collaboration (20%)
User Administration
Task Management
Notifications
Reporting
Database Administration (30%)
Self-Service & Process Automation (20%)
Knowledge Management
Service Catalogue
Workflows/Flow Designer
Introduction to Development (10%)
Exam Structure
The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
