The ServiceNow CSA Rome Delta exam certifies that a participant has successfully understood the new features offered in the latest ServiceNow Release, and how these interact with existing functionality. The ServiceNow CSA Delta exam is only available to currently certified individuals within 15 days after the Rome release's general availability date.

Participants in the program will then have 90 days from the Delta exam release to successfully pass it to keep their credentials current and active. If you fail to pass this Delta exam in 90 days, your certification will expire.

Exam Scope

User Interface & Navigation

• ServiceNow Overview

• Lists and Filters

• Forms and Templates

• Branding

Collaboration

• User Administration

• Task Management

• Notifications

• Reporting

Database Administration

• Data Schema

• CMDB

• Application/Access Control

• Import Sets

Self-Service & Process Automation

• Knowledge Management

• Service Catalogue

• Workflows/Flow Designer

Introduction to Development

• Scripting

• Migration and Integration

• Development

Source Materials

Delta exam questions are based on the Rome Release Notes and product documentation that describe the updates to this release's products and features.

Question Formats and Responses

• Multiple Choice (single answer):

For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.

• Multiple Select (select all that apply):

For each multiple select question on the exam, there are at least four possible responses. You should review the response options and select all responses that accurately answer the question. The question will state how many responses should be selected.