This course is designed for individuals who are preparing for the ServiceNow Certified Implementation Specialist exam in IT Service Management exam. This course consists of 5 practice exams and helps you assess yourself before taking the actual certification. Appearing in practice exams allows you to understand your preparation level and ensures that you get a proper coverage of all the topics

The topics covered for this certification are

1. Incident Management -25%

2. Problem Management - 15%

3. Change and Release Management -25%

4. Knowledge Managent - 5%

5. Service Catalog and Request Management - 25%

6. Configuration Management Database - 5%

Exam Structure

The exam consists of approximately 60 questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Partial credit is not provided