SAP Certified Application Associate – SAP Service Cloud 2011 test series | C_C4H510_04

The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

Notes

• To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training.

• You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).

Topic Areas

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Service Objects > 12%

User Management 8% - 12%

Communication Channel and Knowledge Base 8% - 12%

Service Business Process 8% - 12%

Service Elements and Notification 8% - 12%

Data Management 8% - 12%

Basic Setup Settings 8% - 12%

Reporting < 8%

Maintenance Plan < 8%

Personalization and Extensibility < 8%

Contracts and Case Management < 8%