Successful completion of the Salesforce Certified Field Service certification exam helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service community.

The objective of the Salesforce Certified Field Service Consultant program is to test and certify qualified implementation consultants, partners and administrators on their ability to deploy Salesforce Field Service to an organization.

The Salesforce Field Service Consultant exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Salesforce Field Service solutions and have demonstrated the application of each of the features/functions below.

Managing Resources: 16%

Managing Work Orders: 23%

Managing Scheduling and Optimization: 28%

Configuring Mobility: 10%

Managing Inventory: 8%

Managing Assets: 5%

Configuring Maintenance Plans: 5%

Permissions and Sharing: 5%

The Salesforce Certified Field Service Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Salesforce Field Service.

A Salesforce Certified Field Service Consultant designs and deploys solutions that support customer business processes and requirements using the Salesforce Field Service product, managed package, and Salesforce Field Mobile application. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model.

A candidate for this exam will likely need assistance with:

• Complex schedule/route optimization

• Service territories planning and management best practices