Salesforce Certified Nonprofit Cloud Consultant Exam

The Salesforce Nonprofit Cloud Consultant program is designed for consultants who have experience working with nonprofits and implementing Salesforce Nonprofit Cloud and related solutions in a customer-facing role. The intended audience has proven experience with installing and configuring Salesforce Nonprofit Cloud. The Salesforce Nonprofit Cloud Consultant is able to successfully design and implement Nonprofit Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

Audience Description: Salesforce Nonprofit Cloud Consultant

A Salesforce Nonprofit Cloud Consultant designs and deploys complex solutions that support customer business processes and requirements using Salesforce applications. The consultant has experience designing solutions using the Nonprofit Cloud functionality and can lead the implementation of these solutions within a customer organization. The consultant has both experience working with nonprofits and expertise in Salesforce applications, including the knowledge needed to implement multiple applications.

Salesforce Nonprofit Cloud Consultants are interested in demonstrating their expertise as cloud computing implementation consultants with a specialty in nonprofits. The Salesforce Certified Nonprofit Cloud Consultant has 2 to 5 years of senior experience in the nonprofit sector.

The successful candidate has developed the skills outlined below:

• Nonprofit domain expertise

• Experience managing implementation projects

• Solid understanding of data management and database concepts

• Strong analytical and problem-solving skills

• Working knowledge of the Salesforce ecosystem and licensing

• Familiarity with the software development lifecycle

• Solid understanding of internet technologies and cloud computing

And has demonstrated the ability to:

• Install, configure, and customize Salesforce Nonprofit Cloud solutions for nonprofits.

• Anticipate and mitigate risk

• Meet and manage customer expectations

• Increase customer confidence

• Deliver effective business results consistently

• Manage project implementation from discovery to launch

• Build solutions that are scalable and maintainable

• Set up change management practices to ensure long-term solution success

• Troubleshoot and resolve technical issues

• Prioritize and escalate customer issues

• Train the customer on new business processes in the solution

• Manage data migration