Salesforce is one of the fastest growing and most in-demand skills in IT right now. Adding this skill to your resume can have a payoff almost immediately. The Salesforce has expanded its ecosystem far past its original cloud-based CRM platform, so Salesforce technical skills prove extremely useful and necessary in a wide range of areas, from system administrators, to product managers, developers, integration architects and beyond.

Becoming Salesforce Certified is not only a highly effective way to prove your skills are current and at the expected baseline level but more often than not a prerequisite for companies who seek Salesforce experts. Most Salesforce-related jobs will require a minimum of one certification is the Salesforce Certified Administrator certification.

Downloadable Notes

Please refer to the link provided in my welcome email of this course. This link provides you with carefully written notes covering each section of the Salesforce Administrator exam. These notes are designed in such a way that it will help you understand key concepts of Admin exam questions and will help you pass the Salesforce Administrator exam in your first attempt.

About the Exam

Read on for details about the Salesforce Administrator exam.

• Content: 60 multiple-choice

• Time allotted to complete the exam: 105 minutes

• Passing score: 65%

• Registration fee: USD 200 plus applicable taxes as required per local law

• Retake fee: USD 100 plus applicable taxes as required per local law

• Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.

Exam Outline (Updated in June 2021)

The Salesforce Administrator exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below.

Configuration and Setup: 20%

• Describe the information found in the company settings (For example: company settings fiscal year, business hours, currency management, default settings).

• Distinguish and understand the administration of declarative configuration of the User Interface. (For example: UI settings, app menu, list views, global actions, Lightning App Builder).

• Given a scenario, demonstrate the proper setup and maintenance of users.

• Explain the various organization Security Controls. (For example: Setup Audit Trail, Login Hours, Session Settings)

  Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (For example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)

• Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.

Data and Analytics Management: 14%

• Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.

• Describe the capabilities and implications of data validation tools.

• Describe the options available when creating or customizing a report or report type.

• Describe the impact of the sharing model on reports.

• Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing, running user).

Object Manager and Lightning App Builder: 20%

• Describe the standard object architecture and relationship model. (For example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)

• Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.

• Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.

  
  

  Productivity and Collaboration: 7%

• Describe the capabilities of activity management.

• Describe the features of Chatter.

• Describe the capabilities of Salesforce Mobile App.

• Identify use cases for AppExchange applications.

Sales and Marketing Applications: 12%

• Given a scenario, identify the capabilities and implications of the sales process. (For example: sales process, opportunity, path, and forecast impact.)

• Given a scenario, apply the appropriate sales productivity features using opportunity tools. (For example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)

• Describe the capabilities of lead automation tools and campaign management. (For example: leads, lead convert, lead assignment rules, campaign and campaign members.)

Service and Support Applications: 11%

• Describe the capabilities of case management. (For example: case, case assignment rules, and queues.)

• Given a scenario, identify how to automate case management. (For example: support process, case auto-response rules, and case escalation.)

Workflow/Process Automation: 16%

• Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.

• Describe capabilities and use cases for Flow.

• Describe capabilities and use cases for the approval process.