Salesforce Adm-211 test

The Salesforce Adm-211 program is designed for individuals who have the expertise of a seasoned Salesforce Administrator. The program encompasses the breadth of applications, the features and functions available to an end-user, and the advanced configuration, management, and application extending options available to an Administrator across the Salesforce platform.

There are 3 certifications within the Salesforce Certified Adm-211 program.

Audience Description

The candidate should have a broad knowledge of the full application capabilities, the features/functions available to an end-user, and the configuration and management options available to an Administrator across the Salesforce platform. The candidate should be capable of performing administration functions at an expert level, using the full set of Salesforce features as described in the exam outline. The candidate can leverage the advanced administration capabilities of Salesforce to solve specific business challenges and automate complex business processes. The candidate should be able to recommend configuration enhancements and best practices to optimize and extend an organization’s use of Salesforce. The candidate actively seeks out new functionality as it becomes available and can evaluate the potential benefits of new features for an organization.

The candidate should be able to:

• Appropriately define record and field data access based on business requirements.

• Create custom objects and define the appropriate relationship types.

• Set up and configure Sales and Service Cloud applications

• Understand the capabilities of forecasting.

• Set up and configure Salesforce Knowledge and entitlements.

• Assess, cleanse, and maintain data quality using standard Salesforce functionality.

• Understand the capabilities of sandboxes and the tools available to move data between environments.

• Use custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, and cross-filters to build reports that meet complex business requirements.

• Use dynamic dashboards and dashboard filters to enhance dashboards.

• Create flows, workflow rules, approval processes, and formula fields to automate complex business processes.

Who this course is for:

• IT Professionals