What is the aim of this course?

In every firm, you have key processes that you have to take care of to stay in business, thrive, and scale your business. You should optimize those processes to outperform your competition, get more customers, and generate higher profits. In this course, I will teach you how to optimize processes in practice and how to estimate in Excel the potential impact of the improvements. I will show you how you can do it either in your own firm or during consulting projects for your customer.

In this course, I will show you different methods that you can use to improve processes. You will learn the following things:

1. How to optimize processes in practice?

2. What methods you can use to optimize processes.

3. What you can try to optimize

4. How to estimate in Excel the potential impact of the improvements

This course is based on my 15 years of experience as a consultant in top consulting firms and as a Board Member responsible for strategy, performance improvement, and turnarounds in the biggest firms from Retail, FMCG, SMG, B2B, and services sectors that I worked for. We have helped numerous firms improve performance, escape bankruptcy, and conquer new markets as well as customers, by using techniques and frameworks shown in this course. On the basis of what you will find in this course, I have trained in person over 100 consultants, business analysts, and managers who now are Partners in PE and VC funds, Investment Directors and Business Analysts in PE and VC, Operational Directors, COO, CRO, CEO, Directors in Consulting Companies, Board Members, etc. On top of that my courses on Udemy were already taken by more than 124 000 students including people working in EY, McKinsey Walmart, Booz Allen Hamilton, Alvarez & Marsal, PwC, Dell, Walgreens, Orange Citigroup, Cisco, IBM, and many others.

I teach through case studies, so you will have a lot of lectures showing examples of analyses, tools that we use. To a lot of lectures, you will find attached (in additional resources) the Excels as well as additional presentations, materials shown in the lectures, so as a part of this course you will also get a library of ready-made analyses that can, with certain modification, be applied by you or your team in your work.

Why have I decided to create this course?

Process optimization is the bread and butter both for Management Consultants as well as Managers. However, firms usually do not teach the skills and the approach that you need to optimize fast processes. Most firms do not even define KPIs for important processes and do not try to find out the drivers of those processes. Therefore, we wanted in the shortest possible time, to give you the essential tools that will help you optimize processes in practice.

This course will help you become an expert in process improvement. This skill will prove very useful not only in consulting but also later when you become a manager, director or you move on to build your own business. By giving you exposure to real-life cases and analyses I want to improve your skills in process optimization. Thanks to this course, you will know what and how to do, during process optimization projects. You will also get insight into how to create a new process from scratch. We want to provide you with frameworks that will open your eyes to ways in which you can make the firm do things cheaper, faster, and deliver high-quality products and services.

To sum it up, the course will help you become an expert in process optimization on the level of McKinsey, BCG, Bain, PwC, Deloitte, EY, and other top consulting firms. That is why, I highly recommend this course to Management Consultants, Business Analysts as well as Managers and owners/founders of businesses.

In what way will you benefit from this course?

The course is a practical, step-by-step guide loaded with tones of analyses, tricks, hints that will significantly improve the speed with which you optimize the process. There is little theory – mainly examples, a lot of tips from my own experience as well as other notable examples worth mentioning. Our intention is that thanks to the course you will learn:

1. How to optimize processes in practice?

2. What methods you can use to optimize.

3. What you can try to optimize

4. How to estimate in Excel the potential impact of the improvements

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You can also ask me any questions either through the discussion field or by messaging me directly.

How the course is organized?

The course is divided into 4 sections. Currently, you will find the following sections:

• Introduction. We begin with a little intro to the course as well as some general info on how the course is organized

• Optimization of in-store processes – a case study. In the second section, we will have a look at a case study in which we will optimize processes in a store. The aim will be to lower the costs of processes so we can have a more profitable business. We will discuss in this section also the main techniques that are useful during process optimization projects. Later, we will use the same techniques to improve other than costs, KPIs

• Optimization for other KPIs. In this section, I will show what other KPIs we can optimize during process optimization. Again, we will have a look at the usual suspects such as improve quality, improve capacity, and speed. We will also discuss how to make the process more scalable and reduce friction

• Project Selection. In the 4th section, I will discuss different methods of selecting projects. In practice, you will map a lot of potential projects that can be used to optimize the process. You have to select from a huge list a few that give you the biggest potential. We will discuss how to do that in this section.

You will be able also to download many additional resources

1. Useful frameworks and techniques

2. Selected analyses shown in the course

3. Links to additional presentations, articles, and movies

4. Links to books worth reading

5. Additional resources expanding the issues mentioned in the course

At the end of my course, students will learn to…

• Optimize process in practice

• How to lower the cost of a specific process

• How to measure the costs of processes

• What other KPIs matter when it comes to the process

• How to make the process faster

• How to increase the quality of products and services

• How to make processes more scalable

• How to select the projects for implementation

Who should take this course? Who should not?

• Management Consultants

• Business Analysts

• Managers

• Analysts working in Strategic Departments

• Startup Founders

• Controllers

• Financial Directors

What will students need to know or do before starting this course?

• Basic or intermediate Excel

• Basic knowledge of economics or finance