This short course teaches essential elements of problem analysis. It is ideal for anyone who wants to become better at analysing and solving problems. You will learn straightforward but powerful methods to analyse problems. Every job includes the need to solve problems and the better you are at this, the sooner you will be promoted.

The course starts with an introduction to Root Cause Analysis. It then covers seven different problem analysis tools which are practical and easy to use. You will learn how and when to use each tool. There is also a review of how to facilitate a team meeting to use one of these techniques as a group activity. The course is not long-winded and theoretical. It is down to earth and practical for busy people who want to learn techniques they can put into immediate use.

The course teaches seven separate Problem Analysis Tools: Fishbone Diagram, Five Whys, Why, Why?, Lotus Blossom, Six Serving Men, Inverse Brainstorm and Pre-Morte. In response to requests we have added a lecture on using SWOT Analysis to assess Strengths, Weaknesses, Opportunities and Threats.

Learn how to discover the fundamental causal factors for complex problems. Advance your career by becoming a better problem solver.

The techniques you learn can be used by you as an individual or with a group. They apply in all types of business and also in other walks of life. They are useful skills that you will continue to use as you progress.