ITIL Foundation (ITIL 4 Foundation Edition) introduces candidates to ITSM, the Service Value System (SVS) which describes how all of the organization's components and activities work together, as a system, to facilitate value creation . ITIL SVS addresses many working approaches such as Agile, DevOps and Lean, in addition to the traditional process and project management through a flexible and value driven operating model.

ITIL 4 foundation complete course is rich, structured and exam-oriented training allowed several participants in the face-to-face training to have their certification from the first attempt, to prove their understanding and mastery of ITIL 4 and to open up career prospects in IT Service Management.

The exam success rate for this training during face-to-face sessions and via videoconference is 100%.

Training content :

• Master the key concepts and value of IT service management

• Understand what the ITIL 4 framework is.

• Understand the ITIL 4 objectives and vocabulary

• Understand the 4 dimensions of ITSM

• Understand how the ITIL guiding principles can help organizations adopt and adapt service management

• Understand the purpose and key terms of the 18 ITIL practices and the 7 essential practices

• Prepare and take the ITIL®4 Foundation exam

• Test your understanding with quizzes at the end of each section

• Example of real cases

• Printable PDF training material for preparation

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