Rating 3.9 out of 5 (88 ratings in Udemy)
What you'll learn- Existing & New Support Employees will learn about the various Career option available in the Customer Support Department right from joining as a Customer Support Agent to the level of Customer Support Manager/Customer Support Director
- Employees will learn how they become Voice of the Customer for the Organization
- Organization will learn about the Mission & Vision of the Customer Support Department
- Employees & Organization will …
Rating 3.9 out of 5 (88 ratings in Udemy)
What you'll learn- Existing & New Support Employees will learn about the various Career option available in the Customer Support Department right from joining as a Customer Support Agent to the level of Customer Support Manager/Customer Support Director
- Employees will learn how they become Voice of the Customer for the Organization
- Organization will learn about the Mission & Vision of the Customer Support Department
- Employees & Organization will learn the various Stages of Customer Support Department
- Employees & Organization will learn how Agent Interactions impacts Customer Lifetime value
- Employees will learn the skill set required to make a powerful interaction
- Organizations will learn why the Customer Support Department is not a COST center instead it is a VALUE Center and invest in Customer Support Training & technologies to provide an Exceptional & Quality service to their clients
Description
This course is designed in 4 Sections with 21 Lectures.
1. Section: Introduction to Customer Support: In this, you will learn about the Role of Support Center & how Support Center is important and add's value to the Organization:
2. Section: Career in Customer Support: In this, you will learn about the various Roles available in the Customer Support Department
3. Section: Customer Support Maturity Stage: In this, you will learn the various Stage's a Customer Support Center go through in the journey of Support Team setup.
4. Impact of Customer Support Interaction: In this, you will learn how a Customer Support Interaction of Agent can have an impact on the Customer Life Time Value
