At the completion of this module, the student should be able to: 1. Understand the healthcare scenario 2. Understand the duties and responsibilities of a Phlebotomist 3. Learn the scope of work for a Phlebotomist 4. Adhere to legislation, protocols and guidelines relevant to one’s role and field of practice 5. Work within organizational systems and requirements as appropriate to one’s role 6. Recognize the boundary of one’s role and responsibility and seek supervision when situations are beyond one’s competence and authority 7. Maintain competence within one’s role and field of practice 8. Understand the art of effective communication with various stakeholders like patients, nurses, etc. 9. Learn how to identify rapidly changing situations and adapt accordingly 10. Have a basic working knowledge of computers 11. Understand the importance of and process of first aid and triage 12. Understand his/her role in disaster preparedness and management

Various aspects of the subject are covered in a simple manner, making the students understand the concept by just reading it. The reference diagrams and charts make it easier to relate with tests/practicals for the students and laboratory professionals.

The level of this book is rising with changes in technology and the need for time. Units and Chapters added in this edition make this it a complete solution for many medical as well as paramedical students