Oracle Utilities Customer Cloud Service 2021 Implementation Essentials test series | Exam Number: 1Z0-996-21

An Oracle Utilities Customer Cloud Service 2021 Certified Implementation Specialist has demonstrated the knowledge required to implement and configure the service, including Managing Customer Information and Financial Transactions, Billing, Managing Rates and Payments, Monitoring Overdue Debt, Devices & Measuring Components, Measurements, VEE, Usage, Fieldwork, and Service Order Management, and Operational Device Management. Current training and field experience is highly recommended.

Exam Topics:

Customer Information

• Maintain and Manage Customer Information

Financial Transactions

• Manage Financial Transactions

Billing

• Maintain Bill Segments

• Complete Bills

Rates

• Manage and Apply Rates

• Apply Proration

• Apply Bill Factors

Payments

• Manage Payments

• Manage Overpayment and Payment Distribution

Adjustments

• Configure and Manage Adjustments

Monitor Overdue Debt

• Configure and Manage Credit & Collections and Overdue Processes

• Manage Payment Arrangements and Pay Plans

Devices & Measuring Components

• Explain the concept of a measuring component and the strcutures that represent them

• Explain the relationship between devices and measureing components

• Explain the different types of measuring components

• Configure a device type

• Configure a new measuring component type

• Configure a new device config type and associate a measuring component to a device

Service Points & Install Events

• Explain the concept of an install event and the relationship between devices and service points

Measurements

• Explain the differences between initial measurements, final measurements, and usage

• Explain the high level process of loading measurements through to calculating usage

• Explain the derived values and how they are associated with the final measurements

• Configure a new derive value algorithm

• Explain three types of IMDs and the differences between them

• Explain the IMD exception statuses and the Automatic Retry functionality
  

VEE

• Explain the difference between critical validations and validation rules, including when critical validations are executed and when validation rules are executed.

• Explain the VEE process, including the data prepration steps that are executed immediately prior to entering VEE processing,w hat data is prassed into the VEE engine and what happens during VEE execution for a given IMD

• Configure new VEE groups that contain base packate VEE rules and apply a VEE group to a device or device type

• Configure eligibility criteria and criteria field value retrieval algorithms to determine if a rule should be applied.

• Expalin the categories of IMD exceptions (generated by VEE rules)

Usage Subscriptions

• Explain the concept of usage subscriptions

• Explain the possible relationships between measuring components, service points and usage subscriptions

• Design and set up the admin data required to effectively configure a usage subscription

Usage

• Explain the usage calculation process

• Explain the relationships between usage transactions and usage subscriptions

• Use the Get Scalar Details usage rule to retrieve scalar measurements for scalar internal measuring components

Fieldwork and Service Order Management

• Explain the concept of a Service Order ("Orchrestrator") Activity

• Explain the concept of Service Order Children Activities

Operational Device Management

• Explain the role of assets and components

• Explain the specifications and their relationship to assets