Candidates for MB-260 Exam Questions implement solutions that provide insights into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention.

Candidates should have firsthand experience with Dynamics 365 Customer Insights and one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have direct experience with practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.

Candidates need experience with processes related to KPIs, data retention, validation, visualization, preparation, matching, fragmentation, segmentation, and enhancement. They should have a general understanding of Azure Machine Learning, Azure Synapse Analytics, and Azure Data Factory.

Important NOTE: Passing score: 700. Learn more about exam scores here. Beta exams are not scored immediately because we are gathering data on the quality of the questions and the exam.

This MB-260 microsoft exam measures your ability to accomplish the following technical tasks: design Customer Insights solutions; ingest data into Customer Insights; create customer profiles by unifying data; implement artificial intelligence predictions in Customer Insights; configure measures and segments; configure third-party connections; and administer Customer Insights.

Skills measured

• Design Customer Insights solutions (5-10%)

• Ingest data into Customer Insights (10-15%)

• Create customer profiles by unifying data (20-25%)

• Implement AI predictions in Customer Insights (10-15%)

• Configure measures and segments (15-20%)

• Configure third-party connections (10-15%)

• Administer Customer Insights (5-10%)