What would our business be if our customers end up referring us, promoting our services and products, they in a way are sticking their neck out for us , they are becoming our extended sales force.

The program defined here anchors on the Behaviours, actions, attitude and deliverables to ensure My Customer becomes My Promoter.

In order to do that, pre requisite is a Customer focused intent and a series of activities designed to deliver customer satisfaction. The process of providing customer satisfaction is based on an understanding of what customers want and need.

Effective businesses aim to anticipate and meet or exceed these needs. It also requires effective communication. A high quality customer experience needs to apply from initial contact through to after-sales care, whether the customer generates a one-off transaction or regular repeat business.