Welcome to the practice test exam Microsoft MB-230 and MB-240 Cert Exam : Practice Test

MB-230 exam candidates are Dynamics 365 functional consultants with customer service expertise. Candidates are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction.

Candidates should understand industry terminology, priorities, standards, methodologies, customer service operations, and best practices. Candidates should include a comprehensive understanding of the Customer Service application's role in relationship to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance.

MB-240 exam candidates are Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service expertise. Candidates are responsible for implementing solutions that manage resources that complete the field service lifecycle.

This practice test will help you prepare for the real Microsoft official exam test environment.

Microsoft Exam MB-230 Certification Exam improve the following skills questions:

• Perform configuration

• Manage cases and the knowledge base

• Manage queues, entitlements, and SLAs

• Configure Forms Pro

Microsoft Exam MB-240 Certification Exam improve the following skills questions:

• Configure field service applications

• Manage work orders

• Schedule and dispatch work orders

• Manage field service mobility

• Manage inventory and purchasing

• Manage assets and agreements

This is an Unofficial course and this course is not affiliated, licensed or trademarked with Microsoft in any way.

Best of luck !