The MB-910: Microsoft Dynamics 365 Fundamentals (CRM) course will make sure you master the concepts of customer engagement along with its multiple apps including Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Field Service, Dynamics 365 Customer Service, and the capabilities of customer relationship management(CRM) of Dynamics 365 Project Operations.

To help you prepare for the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam, we are providing you with unique mock questions similar to the actual MB-910 exam, carrying detailed and exhaustive explanations.

By the end of this course, you will be able to pass the MB-910 exam on the first attempt and get one exam closer to becoming a Microsoft 365 Certified!.

The MB-910 exam includes customer engagement features and capabilities of Dynamics 365 apps. It is suitable for people with roles including the Business owner, user, Functional Consultant, and Students.

Description of Dynamics 365 Marketing: This section covers 15-20% of the exam. It also involves describing the capabilities of Dynamics 365 through Engagement Audience Insights and Customer Voice.

Description of Dynamics 365 Customer Service: This domain includes 15-20% of the exam questions. It involves describing various Customer Service Components including case lifecycle, entitlements, service level agreements(SLAs), managing work using queues, and Knowledge Management.

Description of Dynamics 365 Sales: This part covers around 15-20% of the exam objectives. It includes describing the capabilities of LinkedIn Sales Navigator and Dynamics 365 Sales Insights.

Description of Dynamics 365 Field Service: This part includes approximately 15-20% of the exam objectives. It covers the description of various field service and scheduling capabilities.

Description of Shared Features: This section covers around 20-25% of the exam. It includes the description of various customer engagement features and engagement options.