This is a comprehensive set of questions and answers covering all areas of MB910 exam.

It is recommended that you read through free online learning path at Microsoft certification web site to help you grasp basic concepts for the exam.

Actual Exam Experience

The exam duration is 45 minutes and I got 42 questions. The number of questions can vary a little in each exam. This gives approximately 1 minute to attempt each question. Which is okay since you do not get any case study type of questions in this exam.

It becomes a little tricky to track your progress as the question counter counts up from 1, 2 and so on and timer shows time remaining from 45 minutes downwards.

It is important to keep track of time so that you attempt all the questions as there is no negative marking. My strategy was to read through the question and all the options carefully in the first reading so as to reduce the need to re read the question or answer and spend extra time.

The pass score is 700 out of a maximum of 1000.

Exam Objectives

Describe Dynamics 365 Marketing (15–20%)

Describe Dynamics 365 Marketing capabilities

· describe the process for generating and scoring leads by using marketing forms and pages

· describe how to target customers by using segments and subscription lists

· describe email marketing concepts and processes

· describe the process of automating marketing activities by using customer journeys

· describe event management features and capabilities including Microsoft Teams webinars

Describe marketing-related apps

· describe the capabilities of Dynamics 365 Customer Insights including Audience Insights and Engagement Insights

· describe the capabilities of Dynamics 365 Customer Voice

Describe Dynamics 365 Sales (15–20%)

Describe the Dynamics 365 Sales lifecycle

· describe leads and the process for qualifying leads

· describe the opportunity management process

· describe the quote lifecycle

· describe sales pipeline forecasting concepts

Describe sales-related apps

· describe capabilities of Dynamics 365 Sales Insights

· describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15–20%)

Describe Dynamics 365 Customer Service components

· describe Knowledge Management

· describe the case lifecycle including service-level agreements (SLAs) and entitlements

· describe how to use queues to manage work

Describe Dynamics 365 Field Service (15–20%)

Describe Field Service capabilities

· describe the work order lifecycle

· describe capabilities of the Inspections feature

· describe customer asset management and preventive maintenance processes

Describe scheduling capabilities

· describe resource and scheduling processes

· describe scheduling options including Schedule Assistant and Resource Schedule Optimization (RSO)

· describe how to enable proactive customer asset maintenance by using Connected Field Service

Describe shared features (20–25%)

Identify common customer engagement features

· describe Microsoft Dataverse as the foundation for Dynamics 365 apps

· describe built-in reporting capabilities including dashboards, charts, and views

· describe customers and activities

Describe integration options

· describe Microsoft Teams integration capabilities

· describe email capabilities including App for Outlook

· describe how Microsoft Excel and Microsoft Word can be used with Dynamics 365 apps

· describe options for analyzing data by using Power BI