Dynamics 365 Commerce delivers a comprehensive omnichannel solution that unifies back-office, in-store, call center, and digital experiences. Dynamics 365 Commerce enables you to build brand loyalty through personalized customer engagements, increase revenue with improved employee productivity, optimize operations to reduce costs and drive supply chain efficiencies, ultimately delivering better business outcomes.

Dynamics 365 Commerce delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes.

The modern retail customer is well informed and demands a great shopping experience. They want to feel in control of their experience, from researching product price and quality, to purchasing from the brand that offers the most personalized, convenient service, to maximizing the value of every dollar spent. Their shopping journey can start in one channel, progress in another, and then end in a third channel of the customer’s choice.

To meet these requirements, you need a modern, flexible cloud commerce solution like Microsoft Dynamics 365 Commerce. Dynamics 365 Commerce is a complete retail solution that gives you a unified experience across all channels. It includes sales, mobility, intelligence, and productivity to help you achieve more in a cloud-first, mobile-first way.

Connected commerce isn't only about delivering great customer experiences. By bringing together historically disconnected channels like physical stores, e-commerce, call centers, and emerging channels, you can break down the data silos of the traditional retail business. Dynamics 365 Commerce allows you to use modern tools like machine learning and AI to gain better business insights. With these insights, you can drive an intelligent supply chain, support your employees, and deliver experiences that weren't possible a decade ago.