Exam MB-920: Microsoft Dynamics 365 Fundamentals (ERP) – Skills Measured

Audience Profile

This exam covers the features and capabilities of Microsoft Dynamics 365 finance and operations apps.

Candidates of this exam MB-920 Questions should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of financial principles and business operations.

Skills Measured

NOTE: The bullets that appear below each of the skills measured are intended to illustrate how we are assessing that skill. This list is NOT definitive or exhaustive.

NOTE: Most questions cover features that are General Availability (GA). The exam may contain questions on Preview features if those features are commonly used.

This practice test covers following topics:

Describe Dynamics 365 Supply Chain Management (25-30%)

Identify general capabilities

• describe manufacturing types including Discrete, Lean, and Process manufacturing

• describe production control elements including bills of materials (BOMs), formulas, Kanban’s, resources, and routing

• describe product master records and product variants

Describe warehouse and inventory management capabilities

• describe costing methods including standard costing, weighted averages, last-in-first-out (LIFO), and first-in-first-out (FIFO)

• describe use cases for Warehouse Management System (WMS)

• describe purchase orders, item arrival journals, and cross-docking

• describe inventory reservations, picking and packing, replenishment, and shipments

• describe inventory counting and inventory on-hand concepts

• describe quality management capabilities

• describe warehouse configuration options including layout, stocking limits, and location profiles

Describe manufacturing strategies

• describe manufacturing strategies including make to order (MTO), make to stock (MTS), and configure to order (CTO)

• describe item tracking and tracing processes

• describe tools that can be used to manage shop floors

Describe enterprise asset management capabilities

• describe enterprise asset management concepts

• describe the work order lifecycle including work order scheduling, preventative work orders, corrective work orders, and inspections

• describe vendor warranty agreements including full and partial agreements

Describe Dynamics Finance (20-25%)

Describe the Dynamics 365 Finance features

• describe use cases for legal entities

• describe how Dynamics 365 Finance handles regional tax reporting requirements

• describe cost accounting concepts

Describe general ledgers

• describe charts of accounts including main accounts, balance sheets, and income statements

• describe financial dimensions and dimension set concepts

• describe periodic financial processes

Describe accounts payables and accounts receivables

• describe core accounts payable components including vendors, purchase orders, and vendor invoices

• describe vendor payments and settlements including three-way matching concepts

• describe core accounts receivable components including customers, customer invoices, and free text invoices

• describe credit and collection processes

Describe related finance components

• describe cash and bank management concepts

• describe expense management including cash advances and mobile workspaces

• describe fixed asset management, and fixed asset creation, acquisition, and depreciation

• describe budgeting capabilities

Describe Dynamics 365 Commerce (10-15%)

Describe Dynamics 365 Commerce capabilities

• describe retail channels including call centers, Cloud Point-Of-Sale (CPOS), and Modern Point-Of-Sale (MPOS)

• describe channel management concepts

• describe Distributed Order Management (DOM)

• describe product assortments

• describe customer loyalty concepts

• describe how Dynamics 365 Commerce uses Dynamics 365 Customer Insights to create personalized customer experiences and provide product recommendations

• describe how Dynamics 365 Commerce uses Retail Analytics to provide centralized retail data management

Describe Dynamics 365 Fraud Protection

• describe how Dynamics 365 Fraud Protection evaluates purchase transaction to reduce fraud losses and increase bank acceptance rates

• describe how Dynamics 365 Fraud Protection prevents unauthorized account creation, account takeovers, and fraudulent account access

• describe how Dynamics 365 Fraud Protection prevents loss related to fraudulent returns and discounts, identifying the risk of loss to a business, and identifying anomalies in merchandise discounting and returns

Describe Dynamics 365 Human Resources (5-10%)

Describe core capabilities

• describe compensation and benefits capabilities

• describe compliance features

• describe performance management capabilities

Describe personnel management capabilities

• describe self-service capabilities

• describe leave and absence capabilities

• describe employee training and certification features

• identify integration options between Dynamics 365 Human Resources and LinkedIn

Describe Project Operations (10-15%)

Identify Project Operations capabilities

• describe project-based services

• describe project sales capabilities

• describe project contract capabilities

• describe project pricing capabilities

• describe the project lifecycle including project invoicing and revenue recognition

Describe project planning and execution capabilities

• identify project features including contracts, stages, team assignments, and fixed price versus time and material estimates versus retainer contracts

• describe project team management capabilities including allocation methods, resource scheduling, and skills

• describe project schedule management capabilities including tasks, subtasks, assignments, and project plan management

• describe project cost tracking capabilities including time and expense costs

Describe shared features (10-15%)

Describe reporting capabilities

• describe built-in reporting capabilities including workspaces

• describe options for exporting data to Microsoft Excel

• describe options for analyzing data by using Power BI

Describe integration options

• describe Microsoft Teams integration capabilities

• describe use cases for integrating with Microsoft Excel and Microsoft Word

• describe options for managing documents by using SharePoint Online

• describe email integration capabilities