Rating 4.96 out of 5 (46 ratings in Udemy)
What you'll learn- Those who want to pass the exam on the first try
- Those who require a basic understanding of the ITIL framework
- Those who want to understand how ITIL can be used to enhance IT service management
- IT professionals or others working within an organization that has adopted ITIL
DescriptionPass on the 1st Try by completing this comprehensive ITIL 4 mockup exam and practice test.
The ITIL 4 Foundation certification is designed as an …
Rating 4.96 out of 5 (46 ratings in Udemy)
What you'll learn- Those who want to pass the exam on the first try
- Those who require a basic understanding of the ITIL framework
- Those who want to understand how ITIL can be used to enhance IT service management
- IT professionals or others working within an organization that has adopted ITIL
DescriptionPass on the 1st Try by completing this comprehensive ITIL 4 mockup exam and practice test.
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
The certification can help:
Those who require a basic understanding of the ITIL framework
Those who want to understand how ITIL can be used to enhance IT service management
IT professionals or others working within an organization that has adopted ITIL.
However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.
ITIL 4 Foundation candidates will have an understanding of the following:
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
ITIL Foundation exam format
Who this course is for:
Anyone working in IT and looking for the most up to date IT service management education, as well as an understanding of how to provide business value in the digital era.
Anyone who is looking to upgrade their ITIL v3 certification and knowledge.
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