Information Technology Service Management (ITSM) is the activities that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. Organizations use ITSM to plan, implement, support, and improve services and create value for their customers.

These practice tests, which are based on actual exam questions, help you to identify and describe the components of the IT service management approach. You will:

• Define IT Service Management and its key concepts.

• Identify the components of the IT Service Management framework.

• Analyze the IT Service Management practices and guiding principles.

• Identify the components and functions of the IT Service Management SVS

As you begin to prepare for your certification exam, there are some common-yet-powerful techniques that can make sure you’re not overlooking anything in your preparation. So many professionals prepare for a certification by reading a book and then they’re disappointed if they don’t pass the exam. The reality is, knowing the source information is only a small part of the preparation most people need to go through in order to take their certification exams.

The practice tests are timed and at the end of each practice test, you'll receive a score, along with feedback on each and every question telling you exactly why each answer is correct so that you can pinpoint the areas in which you need to improve and perform some additional studying. You should attempt to get at least 80% in each of these practice tests. Remember, you'll need to get 65% or 26 out of the 40 questions correct in order to pass the real examination. You can take these practice tests as many times as you want. Since these questions are based on the real examination questions, the more you practice, the easier it will be for you to pass the real examination.

Today, I am sharing tips and tricks that will allow you to pass your certification exam regardless of your level of expertise in service management.

Review the Exam Syllabus

The first thing you want to make sure that you have is your exam syllabus, which is also known as a test plan. Consider your exam syllabus, as an outline to the exam. With the syllabus, you will know which topics hold the most weight on the exam and plan to study accordingly. Reviewing the exam syllabus is what you do first, to maximize your study time.

Take as Many Exam Practice Questions as You Can

Certification exam practice questions are the most valuable resources to pass the actual ITIL 4 Foundation Certification Exam with confidence!. This will help you refresh all of the information that you have learned during the duration of your study. This is very important if you want to pass. Some of the things you learned in the beginning of the course may have slipped your mind. Additionally, by doing the practice questions, you can see what areas are your strongest and which ones you need to focus on more before the exam day.

Practice Makes Perfect

The practice questions are similar to the actual exam and practice makes perfect. You will become faster at answering the questions correctly, and be prepared for anything that comes your way.

Read the questions carefully

Take your time to make sure you understand exactly what you have to do. Always read the questions carefully. Make a note of the key information in the question that you need to answer. Check you have answered the question correctly.

Eliminate obvious wrong answers

Eliminate the obviously wrong answers to arrive at the best answer. Keep a watch on specific keywords in the definitions in the ITIL study material and look out for those keywords in the questions or the answer choices.

Examination Duration

If you do these practice tests, you should have enough time to answer the questions. Usually examinees finish the examination in about 30 minutes. Take the extra time to review questions whose answers you're not confident about.

Types of questions to expect

The examination tests the recall and understanding the ITSM concepts -

# Recall questions - Identify a definition / term from the answer choices provided

# Understand questions - Explain a definition / term / concept from the answer choices provided

Take Time for You

You may think that studying for weeks on end leading up to the exam, is a surefire way to pass, but this is a myth. You have to take breaks to take your mind completely off the exam, or you will suffer from information overload.

The Benefit of Taking Time for You

When it is time to take the exam you will have retained all of the information needed in addition to having it separated to avoid a bunch of information running throughout your mind all at once.

Closing Thoughts

Preparing to take a certification exam does not have to be hard if you prepare to prepare. It is highly recommended that you start by reviewing the syllabus and form a study group so you have support the entire time. Obviously, you have already made it to the final stretch subsequent to a course of study. Therefore, you know the information to pass, you just have to make sure that you make your weaknesses into strengths and then you are guaranteed to pass your exam.