This is a Complete training on ISO 9001:2015 Quality Management System. These are the learning objectives of this course:

• Provide Background Knowledge on ISO9001

• Gain an overview of ISO 9001 structure

• Detailed real-time explanation of clauses

• Understand the audit approach

• Gather useful tips on handling an audit session

ISO 9001:2015 specifies requirements for a quality management system when an organization:

i) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and

ii) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

which is built based on 7 quality management principles they are:

1. Engagement of people.

2. Customer focus.

3. Leadership.

4. Process approach.

5. Improvement.

6. Evidence-based decision-making.

7. Relationship management.

The standard is built based on 3 aspects:

1. PDCAapproach

2. Risk-Based Thinking

3. Process Approach

and There are 10 clauses in ISO 9001:2015 and the main clauses are listed below:

4. Context of the organization

5. Leadership

6. Planning

7. Support

8. Operation

9. Performance evaluation

10. Improvement