※本課程以中文授課，附有自動翻譯英文字幕，若翻譯語意內容有些許差異，敬請見諒！

隨著科技快速發展，很多企業開始追求更人性化的使用者介面設計，如聊天機器人和智慧語音的需求則是近年來成長幅度最大的部份。然而，有許多企業導入聊天機器人，但最後卻沒創造出成果，能夠與業務成長有所連結，最終僅得到人工智慧及機器學習的數據資料記錄而已。

在這個課程上，你將瞭解到聊天機器人的基本技術，聊天機器人的類型和不同類型的聊天機器人的案例，接著將透過課程你將可以發現聊天機器人的應用範圍，以及如何創造顧客體驗價值，也能學會如何設計製作聊天機器人的使用介面。

※This course is taught in Chinese with automatic English subtitles, so please forgive me if there are some differences in the semantic content of the translation.

With the rapid development of technology, many enterprises have started to pursue more humanized user interface design, and the demand for chatbots and intelligent voices is the most growing part in recent years. However, many companies have introduced chatbots, but in the end, they have failed to create results that can be linked to business growth and have ended up with only data records of artificial intelligence and machine learning.

In this course, you will learn about basic chatbot technology, types of chatbots, and examples of different types of chatbots, and then you will be able to discover the applications of chatbots and how to create value in customer experience and learn how to design and create chatbot interfaces.