Learn the basics of ITIL. This course provides students with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.

ITIL is the leading source of IT service management guidance and certification.

If you work within your company's IT function and need to understand the key concepts of IT and digital service delivery, then this is where you want to start.

This course has been designed to introduce you to IT service management via an end-to-end operating model for the creation, delivery and continual improvement of digital products and services. Learn about the service lifecycle; processes and functions; and roles, technology and automation.

You will learn the basics of ITIL certification, such as ITIL certification, and provides tips for passing the certification exam.

The course shares with students the skills and knowledge to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations. It provides proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach.