Exam MS-720: Microsoft Teams Voice Engineer and Exam MS-740: Troubleshooting Microsoft Teams Bundle Exams

This exam measures your ability to accomplish the following technical tasks: plan and configure Microsoft Teams Phone; optimize network performance; plan and configure Direct Routing; configure and manage Microsoft Teams Phone for voice users; plan and configure Microsoft Teams clients and devices; and monitor and troubleshoot Microsoft Teams Phone.

This exam measures your ability to troubleshoot Microsoft Teams voice issues; Microsoft Teams meetings and live events; federation issues; signing into Microsoft Teams; teams and channels; and files.

Skills measured

• Plan and configure Microsoft Teams Phone (25-30%)

• Optimize network performance (5-10%)

• Plan and configure Direct Routing (15-20%)

• Configure and manage Microsoft Teams Phone for voice users (15-20%)

• Plan and configure Microsoft Teams clients and devices (5-10%)

• Monitor and troubleshoot Microsoft Teams Phone (15-20%)

Skills measured

• Troubleshoot Microsoft Teams voice issues (15-20%)

• Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)

• Troubleshoot federation issues (10-15%)

• Troubleshoot issues signing into Microsoft Teams (15-20%)

• Troubleshoot teams and channels (10-15%)

• Troubleshoot issues with files (15-20%)

Candidates for this exam are support engineers who use advanced troubleshooting methods to support Microsoft Teams environments, analyze telemetry and log data, troubleshoot deployments, and tune performance. Candidates are expected to review logs and other data, infer the root cause of an issue, and provide a fix.

Candidates should have significant experience troubleshooting unified communications solutions with hands-on expertise specific to troubleshooting Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security and compliance information, debugging, performance tuning, and monitoring.

Candidates for this exam are Microsoft Teams voice engineers that plan, design, configure, maintain, and troubleshoot integrated communications solutions at an organization. They must be able to translate business requirements into technical architecture and designs for communication solutions.

Candidates are familiar with telecommunication technologies and have experience with Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans. Candidates also manage devices certified for Microsoft Teams, audio/video conferencing, and voice migration.

Candidates collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. They also work with administrators for other workloads, including networking, identity, licensing, security, and compliance.

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