Most of us are heavily reliant on the internet and so internet connection issues can cause problems in our work/business and personal lives.

The biggest challenge is locating the cause of the internet connection problems (whether this be an outage or speed issue) and made even more difficult when the problem is intermittent - even if an engineer is called out, they may not find the problem.

The purpose of this course is to provide you with a series of methodical steps and tests, enabling you to narrow down the cause of internet connection problems - this should help to save time (and frustration!) when contacting your Internet Service Provider, as you'll be more informed and can try things ahead of speaking to them.

I produced this course with small business owners and home users in mind - the topic is technical by nature, but I've tried to stick to the fundamentals and break it down into methodical steps. It is focused on Broadband and Fibre (as these are what I had to deal with during my time working in IT infrastructure), but some of the principles could be applied to other forms of internet such as cable.

Later in the course, I touch upon issues relating to Wifi and also the idea of a "Backup" Internet Connection (so you can keep working when you main internet connection goes down). There are also lectures on restarting a router remotely, introduction to IP Addresses (including Fixed IP's) and introduction to firewalls.

Ultimately, no one wants to waste more time and energy than they have to dealing with internet problems, which is why I'm sharing my experience through this course - I hope you find it useful and helpful.