Conversation designers are in high demand at enterprises and tech companies. By taking this course, you’ll discover if this is the career for you. You’ll also learn the fundamental principles that will guide you throughout your career in conversation design.
This course presents a comprehensive introduction to the field of conversation design. It shares best practices for designing human-centric conversations for AI assistants, whether they be chatbots or voice assistants.
You will also learn the fundamentals of Conversation Design Institute’s workflow, which is used by thousands of conversation designers around the world. Together, these designers create assistants that are interacting with millions of people every day.
The CDI workflow is voice first and technology agnostic. But what do we mean by that?
It means that the principles in this course can be used to create both chatbots and voice assistants. That you can apply these techniques to every type of conversational technology. You can use these principles to create a fun voice experience for a smart speaker, as well as creating a complex customer service case for an enterprise.
Some of the things you’ll learn in this course:
The historical context which is key to understanding conversation design’s place in the world of technology
What conversation design really is, and how businesses are already harnessing its power
Why the demand for conversation designers will only continue to grow in the coming years as more companies automate more conversations
The psychology of conversations, and why conversation design is so vital to creating meaningful interactions between humans and AI
CDI’s industry-recognized workflow that will guide you through every conversation you design going forward
How to consistently design inclusive, human-centric conversations
Copywriting techniques that take conversations from good to superb
How to design conversations with a well crafted and consistent persona
How to design for desired behavior
