Are you a beginner customer service agent or are seeking a future role in customer service? This course will deliver actionable best practices and skills you need to be successful!

From turning the angriest of customers into forever fans, to delighting customers to the point where they sing you a song, to tough customers who end up falling in love and ask to marry you, this course will equip you with Your Customer Service Toolbox, full of unique yet realistic and actionable best practices that you can immediately apply to your role as a customer service agent.

In this course, you will:

• Discover the impact of your role in customer service

• Differentiate between customer service, customer experience, and internal customer service

• Use problem solving skills to resolve customer issues with ease

• Build better connections with your customers

• Model proper etiquette when interfacing with customers

• Explore how to delight and appreciate your customers

• Navigate difficult customers and turn them into forever fans

Throughout this course, you’ll complete interactive activities like responding to difficult customer emails, delivering etiquette best practices to boost customer loyalty and the importance of empathy and putting yourself in the customer’s shoes.

Customer service is just people helping people. And, working with people can be tricky! Knowing the basics of how to knock customer’s socks off with awesome service can not only help you excel in your role with your company but it can make an impact on someone’s life.