Sample Questions:
The essence of a quality internal product is:
Customer satisfaction
Improving internal processes
Delivering the right product
None of the above
The data that is available with the optimizing process gives us a new perspective on testing.
TRUE
FALSE
With a little experience, management can soon see that process optimization can produce major quality and productivity benefits.
TRUE
FALSE
Which of the following are negative possibilities if quality requirements are not met?
Termination
Customer complaints and late product
Overworking team members and poor product quality
Poor quality
The __________ is also known as V & V.
Software Testing
Reviews & Inspections
Software OA
None of the above
All of the above
Which term defines the process of project compliance with policies and procedures?
Quality assurances
Quality audits
Quality control
Quality control management
With the optimizing process, the organization has the means to identify the weakest elements of the process and to fix them.
TRUE
FALSE
Reviews can enforce the use of standards.
TRUE
FALSE
Which process does QA provide and umbrella for?
Project management plan
Quality baseline
Quality assurance
Continuous process improvement
Achieving quality requires:
Exceeding the customer's expectations
Focusing on the customer
Meeting all the definitions of quality
All the above
Understanding the customer's expectations
About the Malcolm Baldridge National Quality Award, identify the incorrect statement about the implementation of the strategies.
Understanding of the strategies for quality excellence
Understanding of the requirements for quality excellence
Sharing of information on successful strategies and on the benefits derived
Awareness of quality as an increasingly important element in competitiveness
The organization of efforts to develop and involve employees depend upon _________________.
The number of employees
Resources of the company
All the above
None
The principal considerations in assessing the effectiveness of competitive and benchmark data are in relation to _________________
The competitive environment and resources of the company
The type and size of the company
A & B Above
None of the above
