Sample Questions

Q) Which of the following would be the BEST response a technician should give a customer who inquires about how long it will take to repair their PC?

a) The technician should ask the customer when they would like the computer to be completed.

b) Inform the customer that others will be helped first, but they will complete the repair as soon as possible.

c) Based on the technician's assessment, give the customer an estimated time of completion.

d) Ask the customer to check in with the technician daily, until all work is completed.

Q) Which of the following display types uses a charged gas method of illumination?

a) OLED

b) CRT

c) LED LCD

d) Plasma

Q) Which of the following laptop hardware components requires a re-soldering process in order to replace properly?

a) Mini PCIe wireless card

b) Heat sink

c) DC jack

d) Li-Ion battery

Q) A user, Ann, is experiencing headaches and motion sickness symptoms when using her new computer monitor. Which of the following can a technician adjust to help Ann?

a) Privacy filter

b) Refresh rate

c) Use a digital signal

d) Brightness

Q) Which of the following protocols is used by a server to assign IP addresses?

a) DNS

b) SMTP

c) LDAP

d) DHCP