When we work with colleagues, clients, and team members (and even family members) we know that sometimes we need to be directive and sometimes we need to be supportive. But how do we know when to use which approach?

• When do we tell someone what to do and how to do it vs. when do we elicit their ideas about the best way to get something done?

• When do we challenge a team member to raise their game vs. when do we back off?

• When do we offer resources vs. when do we help our team members brainstorm their own resources?

• When do we coach them vs when do we help in some other way?

The answer is…it depends. And the good news is you don't have to be a professional coach to use coaching skills!

In this course, you will learn:

1. Why and when to use a coaching approach (because it's not always the best strategy)

2. Four skills for effective coaching conversations (Listening to Learn, Asking Powerful Questions, Demonstrating Empathy, and Summoning Strengths)

3. How to help your team members set goals and take action (Motivational Goal-Setting, Action Planning, Anticipating and Overcoming Obstacles, and Creating Commitment and Accountability)

As you’re participating in this course, I hope you discover that you’ve had many coaches along the way to support your development. And I also hope you see that you may be coaching without knowing it – and that there are still many new practices, habits, and approaches for you to learn.

So keep an open mind, have a pen and paper handy, and let’s get started.

Warmly,

Coach Deborah Grayson Riegel