Welcome to Cisco Exam 500-450 UCCEIS and 500-440 UCCED : Practice Test

Exam 500-450 Implementing and Supporting Cisco Unified Contact Center Enterprise :-

Exam 500-450 The Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS) exam is a 75 minute, 65-75 question assessment that tests a candidate's knowledge of installing and deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions.Cisco Unified CCE is part of the Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network. Skills assessed include install, setup, configure, and troubleshoot the solution.

Exam 500-450 UCCEIS syllabus topics included :

• Describe the Fault Tolerant Characteristics of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified Customer Voice Portal, Cisco Unified Intelligence Center, and Cisco Finesse

• Describe the Installation Process for ICM Components of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse

• Describe the Call Flow Scripting Process in Cisco Unified ICM and Cisco Unified CVP for the Cisco Unified Contact Center Enterprise Solution

• Understanding Cisco Unified CCE Tools Including Cisco Unified ICM, Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse Tools

• Identify Cisco Unified ICM, Cisco Unified CVP, and Cisco Finesse

• Understanding Cisco Unified CCE Agent Supervision Issues and Considerations

• Understanding Cisco Unified CCE Solution Call Flow Issues and Considerations

Exam 500-440 Designing Cisco Unified Contact Center Enterprise :-

Exam 500-440 UCCED syllabus topics included :

• Describe the Features and Functionality of the Cisco Unified CCE Solution

• Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution

• Identify the Network Design Considerations in a Cisco Unified CCE Solution

• Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution

• Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components

• Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components

This is an Unofficial course and this course is not affiliated, licensed or trademarked with Cisco in any way.

Best of luck for your exam !!