Angry people can be scary.  Sometimes we have to deal with them and their anger anyway. This course shows you how to turn an angry person into a calm person.  In just one hour it shows you what not to do and how to relate effectively, even when people are on "red alert" behavior.  The video and audio examples are supplemented with written summaries.  Mini-posters to remind you about key points help you change habits quickly.  Take this course and you can face ranting people with self-confidence!