The Oracle Cloud Support Specialist guided learning path is intended to provide the required information you need to make use of support for Oracle's Cloud products. Passing the assessment test with a score of 80% or more will enable you to become Oracle Cloud Support Specialist.
Introduction to Cloud Support Accreditation
Learn about the Cloud Support accreditation, tips for creating a great experience, reasons to get accredited, the series modules, and the accreditation exam.
Oracle Cloud Support Policies
Explore concepts like cloud oracle dot com My Oracle Support, support identifier and CUA. Understand the SR process, locate your Cloud support policies, and recommended options to stay informed.
Customer User Administrator And Support Identifiers
Grow your knowledge of the CUA role, support identifiers, and My Account functionality. Confirm your understanding of requesting a new SI, enabling automated SR email updates, and developing a CUA and SI strategy.
Oracle Cloud Support Portal
Review Cloud Support portal access, help options, personalization and My Account, dashboard overview, what to do if you cannot view your SR, and recommended best practices.
Searching in Oracle Cloud Support Portal
Investigate reasons to build your search skills, the knowledge tab in the Cloud portal, knowledge icons in your search results, information centers, and support portal differences (My Oracle Support vs. Cloud Support).
Accessing Oracle Communities
Explore community functionality, develop a team strategy, Cloud Support portal demonstration, stay informed about communities, and community registration for some types of communities.
Create And Manage SRs In Cloud Portal
Refresh your understanding of using Contact Us option to find your SR, the SR process, using Mobile My Oracle Support, and how to obtain Management Attention for your SR.
My Oracle Support For Cloud Users
Focus on My Oracle Support portal basics, updating your dashboard, navigation tabs and global search, making documents favorites for your personalized toolkit, hot topics email notifications, and CUA task recap.
Searching in My Oracle Support
Confirm your knowledge of searching basics, explore global search and search results, search settings, and searching community.
Create And Manage SRs In My Oracle Support For Cloud Users
Review tips to avoid SRs by leveraging knowledge base and community, validate your access, reminder of core steps in SR creation flow, use and value of guided resolutions, and best practices.
Bug Management In My Oracle Support
This module covers the process to locate bugs using Cloud Support Centers, how to track bugs, the Bug Region in My Oracle Support, and marking bugs as favorites to stay informed of any updates.
Cloud L1 Accreditation Summary
We will close out the accreditation series with a recap of the modules and content, differences between Cloud Support and My Oracle Support portals, recommended best practices for your organization, and preparation for the exam.
Mandatory Assessment All Mandatory: Oracle Cloud Support Specialist Assessment
