Salesforce Advanced Administrator (ADM-211)

Exam Outline

The Salesforce Advanced Administrator exam measures a candidate’s knowledge and skills related to the following objectives.

Security and Access: 20%

• Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, dashboard and report folders access, email folder access, Territory Management).

• Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.

• Given a scenario determine the implications of user authentication.

• Compare and contrast the capabilities of a complex business model. (Person accounts, Account, Contacts, and Contact to multiple Accounts.)

Objects and Applications: 19%

• Given a scenario, determine the appropriate solution to enhance or extend objects. (master-detail, lookup, junction object, related list, record type, schema builder, and object creator).

• Given a scenario, determine the appropriate solution to enhance or extend the UI/UX with applications. (app manager, lightning app builder, dynamic forms, standard lightning page components, console, and lightning page analyze button.)

Auditing and Monitoring: 10%

• Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail).

• Explain how to ensure sensitive data is setup to support a business/legal/compliance use case in production and sandbox environments.

• Explain how to review and troubleshoot security settings including pending updates that may change system access.

Cloud Applications: 11%

• Describe the features of Salesforce which enable Sales users to conduct the sale process, including products, price books, schedules, orders, and quotes

• Distinguish and understand the implications and capabilities of Forecasting and Territory Management

• Explain how to create and maintain Salesforce Knowledge (article record types, data categories).

• Explain how to create and maintain service entitlements and entitlement processes.

• Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel).

• Given a scenario, understand the standard Salesforce suite of products that enable extending the core platform.

Data and Analytics Management: 13%

• Explain the tools and best practices for assessing, improving and enriching data quality. (data types, validation, managing duplicates, enriching, archiving).

• Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).

• Understand methods to connect to, access, backup/restore, or archive data outside of the Salesforce platform. (big objects, data warehouse, external objects, data lakes, third-party solutions, and Salesforce Connect).

• Given a scenario, identify the appropriate tools and methods for importing data into Salesforce. (data import wizard, data loader, and external ID).

Environment Management and Deployment: 7%

• Describe the options available to move metadata between environments (change sets, sandboxes, and AppExchange - managed/unmanaged).

• Describe the capabilities and best practices for using change sets to move metadata between environments.

Process Automation: 20%

• Given a complex scenario, determine the solution using the best tool, or combination of tools to solve a business problem

• Given a scenario identify the appropriate tool or method for troubleshooting declarative automation.

• Given a scenario, explain the capabilities and limitations of each declarative automation tool.

• Understand the implications of the order of execution when using automation tools.

About the Exam

Read on for details about the Salesforce Advanced Administrator exam.

• Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions

• Time allotted to complete the exam: 105 minutes

• Passing score: 65%

• Registration fee: USD 200 plus applicable taxes as required per local law

• Retake fee: USD 100 plus applicable taxes as required per local law