Learn a professional and systematic way to give and receive feedback at work and in your personal life using the Situation-Behavior-Impact (SBI) model.
Giving or taking bad, critical, or negative feedback at work or in your interpersonal situations can be difficult. There is also a risk of having the conversation turn negative, and escalate into a conflict that is accompanied by negative emotions like anger, frustration, or even fear.
This course will give you skills to listen better and to read the emotions of the other person better so you would be less likely to have your difficult conversations go poorly, and achieve desired outcomes.
LEARN ACTIVE LISTENING
Active listening is a technique that is used in counseling, training, and solving disputes or conflicts. It requires that the listener fully concentrate, understand, respond, and then remember what is being said. This is opposed to other listening techniques like reflective listening and empathic listening.
USEEMOTIONALINTELLIGENCE DURINGACTIVELISTENING
When you listen, there is much more to the conversation that just what's being said. You have to think about the other person's emotions and do your best to direct their emotions and yours. You also have to pay attention to their body language, facial features, and tone of voice.
LISTENWITHEMPATHY
Try to truly understand what people are saying. Be present in the moment and understand how they feel and how the topic of conversation impacts the other person's life.
GIVING FEEDBACK ANDRECEIVING FEEDBACK
Much of active listening is used in the workplace. Throughout your career, you will be giving feedback and receiving feedback on many occasions. This course will help you understand the other person when you are receiving feedback.
RESPONSIVEANDCARINGINSTRUCTOR: WORLD-CLASSSTUDENTSUPPORT
If you have questions, know that Iam here to help!Ianswer 99% of student questions within 24 hours. Many students tell me that other instructors don't respond. Well, I do because
1) I care about my students.
2) I feel a responsibility to make sure that students get their money's worth from the course.
Invest in yourself. Enroll today!
